Last Updated: May 12, 2025
At The CBD Connection, we prioritize protecting your privacy. This Privacy Policy outlines how we collect, use, store, protect, and share your personal information when you visit our website www.thecbdconnection.net, make a purchase, or interact with our services, including email, text, or mobile applications. This policy applies to all products and services offered by The CBD Connection, a CBD retail store.
By using our website or services, you agree to the data practices described in this policy. If you do not agree, please do not use our services. For questions, contact us at [ TheChinoConnection@gmail.com] or [(928) 963 – 4077].
1. Information We Collect
We collect information to improve your shopping experience and fulfill orders. The types of information include:
a. Personal Information You Provide
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Order Information: When you purchase or return a product, we collect your name, billing address, shipping address, email address, phone number, and payment information (e.g., credit card details, processed securely).
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Account Information: If you create an account, we collect your name, email address, and password.
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Communication: Information you provide when contacting us (e.g., via email, forms, or surveys) or subscribing to our newsletter.
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Marketing Preferences: Your consent to receive emails or texts about promotions, new CBD products, or updates.
b. Automatically Collected Information
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Device Information: We collect data about your device, including IP address, browser type, operating system, time zone, and cookies to understand how you use our site.
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Usage Information: We track pages viewed, products browsed, search terms, and interactions with our website (e.g., via Google Analytics).
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Cookies and Tracking Technologies: We use cookies, web beacons, and pixels to enhance your experience, manage your cart, and analyze traffic. See our Cookie Policy (#cookies) for details.
c. Information from Third Parties
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If you connect via social media (e.g., Facebook, Instagram), we may collect your user ID or public profile information, subject to the platform’s privacy settings.
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We may receive data from service providers (e.g., payment processors, shipping partners) to fulfill orders.
We do not knowingly collect personal information from individuals under 21, as our products are intended for users 21 and older. If we learn we have collected data from someone under 21, we will delete it promptly.
2. How We Use Your Information
We use your information to operate our CBD store and provide a personalized experience. Specific uses include:
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Order Fulfillment: Process purchases, ship products, send invoices, and handle returns or exchanges.
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Customer Support: Respond to inquiries, provide assistance, and resolve issues.
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Marketing: Send promotional emails or texts about new CBD products, offers, or updates (with your consent). You may opt out at any time.
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Site Improvement: Analyze usage data to enhance our website, product offerings, and user experience (e.g., via Google Analytics).
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Fraud Prevention: Screen orders for potential fraud or risk.
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Legal Compliance: Comply with applicable laws, regulations, or legal requests (e.g., tax or health regulations for CBD sales).
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Advertising: Display targeted ads on our site or third-party platforms, based on your browsing behavior (with consent).
We may use de-identified or aggregated data (e.g., anonymous demographics) for business analytics or marketing, which does not identify you.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in these cases:
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Service Providers: We share data with trusted partners who assist our business, such as:
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Payment processors (e.g., Stripe, PayPal) to process transactions securely.
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Shipping companies (e.g., USPS, UPS) to deliver orders.
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Email marketing platforms (e.g., Mailchimp) to send newsletters.
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Analytics providers (e.g., Google Analytics) to track performance. These providers are contractually required to protect your data and use it only for the services we request.
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Business Transfers: If The CBD Connection is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you via email or a website notice before such a transfer.
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Legal Obligations: We may disclose your information to comply with laws, respond to subpoenas, or protect our rights (e.g., in response to a court order or fraud investigation).
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Business Partners: With your consent, we may share limited data with partners for co-branded promotions or offers related to CBD products.
4. Cookies and Tracking Technologies
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We use cookies and similar technologies (e.g., web beacons, pixels) to improve your experience. Cookies are small data files stored on your device. We use:
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Essential Cookies: Enable core functions like adding items to your cart, checking out, and staying logged in.
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Performance Cookies: Collect anonymous data to analyze site performance (e.g., via Google Analytics).
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Marketing Cookies: Support targeted ads and track campaign effectiveness.
You can manage cookies through your browser settings or our [Cookie Preferences] link. Disabling cookies may affect site functionality (e.g., re-entering cart items). For details, see our [Cookie Policy].
We do not currently respond to “Do Not Track” browser signals, as no universal standard exists.
5. How We Protect Your Information
We take reasonable measures to protect your information, including:
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Encryption: Payment information is encrypted using Secure Sockets Layer (SSL) technology and AES-256 encryption.
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Access Controls: Only authorized personnel can access your data.
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Secure Vendors: We use reputable third-party providers (e.g., WooCommerce, payment gateways) with robust security practices.
No internet transmission or storage is completely secure. We cannot guarantee absolute security, and you share information at your own risk. If we detect a data breach, we will notify you electronically (e.g., via email) as required by law.
6. Your Privacy Rights
Depending on your location (e.g., California, EU), you may have rights under laws like GDPR or CCPA, including:
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Access: Request a copy of the personal information we hold about you.
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Correction: Request corrections to inaccurate data.
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Deletion: Request deletion of your data, subject to legal obligations (e.g., tax records).
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Opt-Out: Unsubscribe from marketing emails or texts via the “Unsubscribe” link or by contacting us.
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Restrict Processing: Limit how we use your data in certain cases.
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Data Portability: Receive your data in a machine-readable format.
To exercise these rights, contact us at [insert email, e.g., support@thecbdconnection.com] or submit a request via our [Data Request Form]. We will respond within the legally required timeframe (e.g., 30 days for GDPR, 45 days for CCPA).
California Residents: Under the CCPA, you have the right to opt out of “sales” of personal information. We do not sell your data as defined by CCPA, but we may share it with service providers for business purposes (e.g., analytics).
7. Data Storage and Retention
We store your information on secure servers in the United States and, where applicable, in countries where our service providers operate (e.g., for cloud-based analytics). If you are in the EU or another region with strict data laws, your data may be transferred internationally, and you consent to this by using our site.
We retain your information only as long as necessary for the purposes outlined here, unless required by law (e.g., tax records kept for 7 years). For example:
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Order data is kept until fulfillment is complete and for legal compliance.
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Account data is retained until you delete your account.
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Marketing data is kept until you opt out.
To request data deletion, contact us.
8. Third-Party Links
Our website may contain links to third-party sites (e.g., social media, CBD blogs). We are not responsible for their privacy practices or content. Please review their privacy policies before sharing information.
9. CBD-Specific Disclosures
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Age Restriction: Our products are for individuals 21 and older. We do not market to or collect data from those under 21. If you are a parent or guardian and believe we have collected data from a minor, contact us to request deletion.
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Health Disclaimer: Our CBD products are not intended to diagnose, treat, cure, or prevent any disease. Consult a healthcare professional before use, especially if pregnant, nursing, or on medication. These statements have not been evaluated by the FDA.
10. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. We will notify you by posting the updated policy on this page, revising the “Last Updated” date, and, for significant changes, sending an email or displaying a notice on our site. Your continued use of our services after changes indicates your acceptance.
